G90 giving me headaches

[SoZoe16]

Got this G90 and its less than 4months old with just about 1.5k miles and its having issues from the start....no TPMS menu and no HD data. Now theres another problem, and all I get from Genesis support are you know... useless followup calls with no legit help. Connected Services has tried resetting the dash, but nothing worked. My sales guy has been "waiting on a contact" who's conveniently on paternity leave for over a month with no backup. Its really been a frustrating and disappointing experience all around. No good at all

 

[Lucy_The_Hero]

Man, that's rough, a brand-new G90 should not be this much trouble, you deserve real support, not excuses, they've just gotta step up, this kind of service just isn't okay

 

[Gi_Seok]

Have you tried escalating it through Genesis corporate or filing a case with the regional service rep, maybe that'll finally get someone to take real action?

 

[smoothridesociety761]

When dealing with Genesis software glitches, you might need to update the TSB or even replace the module. If things don't improve, it's a good idea to reach out to Genesis corporate customer care to discuss lemon law options.